Engagement
Feature Adoption Assessment
A structured review of how customers discover, try, and return to a newly shipped feature — with clear findings for product and customer teams.
Request an assessment scope
Who it is for
Product managers, growth leads, and customer success partners at B2B and B2C software companies
Result
A written adoption brief covering activation gaps, friction points, and a prioritised action list for the next release cycle
What is included
- Kick-off interview with product and support stakeholders
- Event taxonomy review for the target feature
- Cohort and funnel reading across first 14–30 days of use
- Two working sessions to interpret findings with your team
- Final adoption brief with ranked recommendations
What is outside scope
- Ongoing instrumentation build-out by our team
- Marketing campaign planning
- Legal or compliance audits
How the assessment runs
- Scope the feature and success criteria with your stakeholders
- Map the intended path from awareness to repeat use
- Read usage events, support tickets, and release notes together
- Present findings and agree next experiments
Provider
Senior adoption analyst from Portal Cypress Core
Preparation
Access to anonymised usage exports or analytics views, release notes, and one hour each from product and support leads
Location & delivery
Delivered remotely across the United Kingdom, with optional workshop days at Roseneath Place, Edinburgh
Constraints
Best suited to features that have been live for at least four weeks with measurable usage events
Pricing basis
From £4,800 per engagement. Final fees depend on feature complexity, number of stakeholder interviews, and whether workshop days are held in Edinburgh.