Portal Cypress Core

Edinburgh · United Kingdom

Portal Cypress Core

See whether a feature earns a second visit

We study how customers discover, try, and return to SaaS features — then leave product and support teams with ranked actions for the next release cycle.

Request an assessment scope How engagements run
Product colleagues collaborating around a table with notebooks and laptops

Flagship engagement

Feature Adoption Assessment

A three-to-five-week review of one shipped feature: event paths, support themes, and cohort return — delivered as a written adoption brief.

From £4,800 Remote or Edinburgh on-site Product & customer teams
Read the full scope

Related work

Engagements that fit a release calendar

Collaborators sketching a user journey on paper

Onboarding Path Review

A focused look at the first sessions after signup — where new accounts stall, skip steps, or never reach the core action.

Details
Person writing notes beside a laptop in a bright office

Release Adoption Brief

A short-cycle readout after a major release: who reached the feature, who returned, and what support heard in the first fortnight.

Details
Facilitated workshop with sticky notes on a wall

Adoption Working Session

A half-day facilitated session for product, design, and customer teams to align on adoption goals for one feature or release.

Details

From recent work

Support themes sat beside the funnel — not in a separate deck

A Midlothian product team booked a Feature Adoption Assessment after a reporting module saw high reach and weak return. The brief ranked three friction points support had already heard in customer language.

Read client stories

Field notes

Guides for teams tracking feature adoption

Short pieces on first-week reading, activation versus adoption, and cohort windows for B2B jobs.

Browse field notes