Engagement
Onboarding Path Review
A focused look at the first sessions after signup — where new accounts stall, skip steps, or never reach the core action.
Ask about an onboarding review
Who it is for
Teams preparing a redesign of signup, setup, or first-value moments
Result
Annotated onboarding map with drop-off notes and three concrete path changes to test
What is included
- First-session journey map
- Review of empty states and setup checklists
- Comparison of intended versus observed paths
- Written summary for design and product owners
What is outside scope
- Full interface redesign
- Copywriting for all screens
Process
- Capture the intended first-value path
- Walk observed sessions and support themes
- Agree testable path changes
Screen recordings or session notes from recent signups, plus current onboarding copy · Remote across the United Kingdom
Requires at least twenty recent new-account journeys to review